Frequently Asked Questions
Someday, somebody’s gonna ask you
A question that you should say yes to
Once in your life
By Chris Faulknor
First off, I hope everyone in Boyne City and beyond had a happy Easter. I had a good time spent with my family and friends, along with good food and a much-needed break. So normally, I sit down to write this, and it turns into story time. I must admit, it is a privilege to be able to share the high points (and the low points) of my life with the entire community. It makes me feel close to each one of you, and I am honored by your support. Today, you will find my column more informative, but I hope that it helps with some things. Since the beginning of the paper in September, I have been amazed week after week with the love and support I have seen from my home town. I have had the honor of delivering the news of the area to each of you. I have also had the honor of helping local businesses get word out about their products, getting the good news out about some of our wonderful non-profit groups in the area, and even spreading information about the upcoming events of the many churches.
This week, I’m going to tackle some of the frequently asked questions I get in the office. I am happy to answer questions any time and from anybody, and I’m hoping that this will help all of you out.
Q: I didn’t get my paper this week
A: First off, I apologize for the inconvenience. It is important to me to see that everyone gets their paper, and this truly is a priority in my mind. I’ll start with a little bit about how the process of subscriptions work. First thing first, somehow, I receive the request to subscribe you. I get these by e-mail, over the phone, by mail, and in person at the office. Sometimes, I receive payment up-front, and other times, I am asked to send an invoice for the subscription. Both are perfectly fine! At this point, I add your name and address to the database of subscribers, which is printed onto a shipping label, stuck to a paper on Tuesday morning, and taken to the Post Office for mailing. They then, theoretically, reach your home, workplace, or other desired location. So why didn’t you get your paper? Well, a month ago, I would have said it was an issue in the delivery route. Now that the papers are mailed, there are two common reasons. The first and most common – I made a mistake. Yes, I, Chris Faulknor – make mistakes. Sometimes, the hang-up is in getting your name and address into the database. Sometimes, I mess up on the shipping labels. The other reason is that I received the wrong address. Either way, the facts and the solution are the same. The fact is, if you are not receiving your paper, I don’t know about it. So the first thing? You should, ideally, be receiving your paper on Wednesday. If your mail comes on Thursday, and you still have not received a paper, please call the office at 231-645-1970 or e-mail editor@boynegazette.com I will find out what the problem was, and I will not charge you for the week you didn’t receive a paper. I welcome new subscriptions, and want to make sure you receive the services you pay for.
READ THE FULL STORY IN THE APRIL 7TH EDITION OF THE BOYNE CITY GAZETTE
